DeveloperOneView — Support
DeveloperOneView is the employee app for organisations running the DeveloperOneView platform. It appears as DOV on your home screen and in your device settings. This page explains how to get help with it.
Start with your HR team
Most questions are answered fastest by your own organisation, because your employer controls the data in the app. Contact your HR team for:
- Sign-in problems, forgotten passwords, or a locked account
- Attendance, leave balance, or payslip queries
- Corrections to your profile, department, shift or reporting line
- Approved office locations for check-in
- Closing or deactivating your account when you leave
Common questions
I cannot check in — the app says I am not at an approved location
Check that location permission is enabled for DOV in your device settings, and that you are within the workplace boundary your employer has set. If both look right, ask your HR team to confirm the location configured for your office.
Why does the app ask for background location?
Because your employer records where work is carried out. When you check in from the app, your location is shared with your employer until you check out — this covers client visits and site work without separate paperwork. It stops as soon as you check out, and it does not run outside your checked-in hours. See the privacy policy for details.
I am not receiving notifications
Enable notifications for DOV in your device settings. If reminders still do not arrive, sign out and sign back in so the app can re-register for push.
How do I delete my account?
Accounts are created and managed by your employer, so there is no self-service delete. When you leave, your employer deactivates the account and the app stops collecting data, including location. See account deactivation.
Contact us
If your HR team cannot resolve the issue, or you are reporting a fault in the app itself:
RISEOTECH PRIVATE LIMITED
The Riseonic, Plot 38, Gota, Ahmedabad 382470, Gujarat, India
Email: hello@riseotech.com
Phone: +91 98980 62472
We reply within one business day. Please include your organisation name, the device you are using, and what you were doing when the problem occurred.